In order to continuously deliver successfully to our current and future customers, we must hold ourselves to the highest ethical standards.
The consumer is the focus of our business. For sustainable business growth, it’s fundamental to earn their trust so that we can continue our relationship with them.
To continue to deliver successfully to our current and future customers, we must hold ourselves to the highest ethical standards. We have policies in place to prevent all forms of corruption, bribery and extortion. Our aim is to ensure proper behaviour that guides us in conflicts.
Ethical behaviour is fundamental to the way we want to do business. It’s also necessary to place higher demands on both us and our suppliers, in order to realise our goal of leadership in our market. To support this, we make sure that everyone is both able and comfortable to report and share their experiences. We also have a “whistle blowing” mechanism in place.
Our ethical standards are key to maintaining the highest level of consumer confidence. Consumer confidence is needed to gain crucial insights and learnings, so we’re able to be the modernising and converting force that we have the potential to be.
As Haypp grows, both in terms of business, and with the number of employees and business partners, the need to have clear guidelines on how we operate is paramount. Not only is it a declaration of how we act, and the standards we commit to, but it’s also a tool for compliance and to gain learnings from. Which can then be developed and utilised even further. In 2021, the Code of Conduct for all employees and full-time consultants was rolled out. Through the year employees participated in training through e-learning and by end of 2021 85 % of the employees had completed the training.
During 2021 no incident or report of bribery or corruption has been reported.
If you have worries about misconduct and wish to remain completely anonymous, please use the online whistleblower function to make your report.
Add the end of 2021, each of the negotiations Haypp Group has with its suppliers of goods led to a 100 % coverage.
When asked, customers stated that the most important thing when dealing with Haypp Group was that we honour the price promise given at purchase. This means that the right product is delivered in the right way, and at the time communicated. Customers are asked for their opinion which results in a customer satisfaction score. In 2021, the customer satisfaction score was 4.4 out of 5.
In order to continuously deliver successfully to our current and future customers, we must hold ourselves to the highest ethical standards.
