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Customer experience boost growth in Norway
2021-04-14 09:56
Norways leading financial newspaper Finansavisen interviews Gavin O’Dowd about the company’s success the last year. In three years, Snuslageret.no has increased its sales by 3.000 percent. With this growth Norway is about to overtake Sweden and the US as the company’s largest market.
In Norway, Haypp has more than 200.000 customers, of which 100.000 is returning customers. Gavin O’Dowd says the growth would not have been possible without the earned trust of snus consumers and quitting smokers.
We have witnessed a significant growth every month driven by increased customer satisfaction. A purchase from us is not only an affordable, fresh can but also a support for product development of the category at as low prices as possible, with as informative regulation as possible. Our customers clearly appreciate the service and have proven loyal, says Gavin O’Dowd, CEO at Haypp Group.
Haypp Group acknowledge the loyalty of our Norwegian customers. This is a firm proof of what we can achieve together for a better, cheaper and fresher use of tobacco- and nicotine products.
Full article in Norwegian here.
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